 Our members
are the most important part of our business.
We work hard to deliver consistent and
uninterrupted service 365 days a year. When
storms or other circumstances cause an
outage, Mecklenburg Electric Cooperative's
staff takes immediate action to restore service.
What should MEC members do if any outage occurs?
Check your breaker panel or fuse box to be sure a circuit has
not been tripped or a fuse blown.
Check to see if your neighbors have power. This will determine
how widespread the outage is.
Call Mecklenburg Electric Cooperative's outage reporting system
at: 1-877-632-5688.
Be prepared to leave a message on our Outage Reporting
System where your information will be fed immediately
into an outage analysis system. Dispatchers will use
this information and direct crews to the source of the
problem immediately.
It is very important that we have
your correct phone number in our records.
If the system
asks you to leave a message, please be sure to give your
name, address, account number and especially the phone
number of the location where the outage has occurred.
Your
call is important!!! We record your outage and any damage you
report. This information, along with information received from
other members, is entered into our computer system. The
information is compiled and then summarized to establish the
outage pattern. This helps our personnel pinpoint the trouble
areas so they can be dispatched to the affected area quickly.
Our restoration plan is to
make repairs that will restore service to the most members in
the least amount of time. The power must be restored according
to the cooperative's electrical system, which means a certain
sequence must be followed; first, transmission lines; second,
substations; third, main distribution lines; fourth, tap lines;
and finally, individual services.
Individuals who depend on electricity to operate life support
systems should notify Mecklenburg Electric Cooperative before an
emergency strikes. These consumers will be given a critical
status; however, these individuals should make plans for
alternate sources of power or lodging in the event of a
widespread electrical outage. |