Mecklenburg Electric Cooperative currently offers its members a high quality surge suppression product that is installed at the utility meter base.  It provides protection for all standard white only appliances, not colors, which includes your washer, dryer, stove, refrigerator, freezer, dishwasher, garbage disposal and HVAC unit. The low cost of $5.95 per month can be conveniently added to your Mecklenburg Electric Cooperative power bill.  An inspection fee will be charged if the member wants a review of home’s electrical grounding system.   Members can contact their local district office for more details.

WARRANTY INFORMATION

Surge Suppression Service Meter Device
Limited Warranty

WARRANTY CLAIM PROCEDURES

If the EFI Meter Base (HGD-120) sustains damage in conjunction with downline connected equipment damage covered under warranty …

1.  Call EFI customer assistance at 1-800-877-1174 ext. 407 within 30 days of date of loss to obtain a warranty repair number and claim package.

2.  Call Mecklenburg Electric Cooperative to have your service entrance protection removed.  Do not attempt to remove it yourself.

WHAT DOESN’T THIS WARRANTY COVER?

This warranty will not apply to any defects or damage to the EFI SSD or any properly connected equipment arising because: (1) the EFI SSD was tampered with, modified or altered in any way or (2) the EFI SSD or the connected equipment was not used under normal operating conditions or in accordance with any labels or instructions.  This warranty does not cover any damage to properly connected equipment resulting from a cause other than a “power surge.”  This warranty specifically does not cover damage associated with sustained over-voltage, vandalism, theft, normal wear and tear, obsolescence, abuse or catastrophic events.  This warranty specifically excludes well pumps, hot water tanks, hot tubs, sprinkler systems and hard wired security alarm systems.
 

EFI disclaims liability for any incidental, indirect, special or consequential damages, including, without limitations, lost business profits, loss of data and all freight, mileage, travel time, and insurance charges associated with warranty coverage claims arising out of the sale or use of the EFI SSD or out of the performance (or failure or delay) of EFI’s warranty.
 

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.  This warranty gives you specific legal rights, and you may have other rights which vary from state to state.  Valid in U.S.A. and Canada.

This warranty is for the benefit of the original consumer purchaser only and will continue for as long as such original purchaser uses the EFI Electronics Corporation HomeGuard System package.

CONNECTED EQUIPMENT COVERAGE

The HomeGuard System provides the following connected equipment coverage:

EFI Meter Base (HGD-120):  Up to $1,000 to repair or replace (whichever is less) residential “standard white appliances” which sustain surge damage.  Maximum coverage per household:  $10,000.  A “standard white appliance” is defined as a washer, dryer, stove, refrigerator, freezer, HVAC unit, dishwasher and garbage disposal.  This portion of the warranty applies to electro-mechanical components and to any micro-processor components.  Coverage is applicable only when the EFI Service Entrance SSD (1) was active and fully functional immediately prior to the claim event and (2) sustained surge damage as a result of the claim event.
 

The above is your exclusive remedy under this warranty, whether based on contract, tort, including negligence, or otherwise.  Claims must be made within 30 days of damage or loss.  EFI reserves the right to audit the damage, site and/or cost of repairs and may require a notarized proof of loss.  For this warranty to be valid an EFI Service Entrance device must be installed.